Your details
Fill these in once and every script updates automatically. Nothing is stored or sent anywhere.
Your business
Your name
Business name
Your contact number
Payment details
shown in later-stage scripts
Invoice details
Client / company name
Invoice number
Invoice amount
R
Invoice due date
used to suggest the right script
Your scripts
Click a stage, then copy the WhatsApp or email version. Scripts update automatically as you edit your details above.
💬WhatsApp
✉️Email
How to use these scripts effectively
Professional payment follow-up is a skill. These principles make the difference between collecting and chasing.
Send on the due date
The Day 1 reminder should go out on the due date itself — not a week later. Most late payments are oversights that get forgotten if you wait too long to follow up.
WhatsApp first, email as a record
In South Africa, WhatsApp gets read. Send the WA message first for speed. Follow with the email version for a paper trail, especially from Day 7 onwards.
Escalate on schedule
Silence is not permission to wait. If Day 7 passes with no response, send Day 14 on Day 14 — not Day 21. Consistent, predictable follow-up trains clients to pay.
Never apologise for chasing
You delivered the work. You issued the invoice. Following up is your right, not an imposition. Professional tone — not apologetic. These scripts are written that way deliberately.
Leave a payment arrangement option
From Day 14 onwards, offer a payment plan if the client contacts you. Getting paid in instalments is better than not getting paid at all, and it preserves the relationship.
Final demand is real
Only send the Final Demand if you are genuinely prepared to proceed. Empty threats damage your credibility. If you send it, follow through — refer to an attorney or debt collector.